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Tag Archives: customer service
May 23 Webcast – Accelerate Profitability through Transformative Customer Service
I will be presenting a live webcast, “Accelerate Profitability through Transformative Customer Service”, on Thursday, May 23 from 1-2 p.m. EDT, offered by Modern Distribution Management. There is no charge for this webcast. Here is a link to register for … read on →
Posted in Operating for Profit
Tagged change management, customer service, hospital management, profitability
What’s Wrong With a 95% Service Level?
Customer service level is a core measure of company performance. This measure seems completely obvious: after all, if you increase your line-fill or case-fill from 94% to 96%, your customers will surely be much more satisfied. And satisfied customers will … read on →
Posted in Operating for Profit
Tagged customer service, inventory, profitability
Stumbling on Customer Service
Some of the most useful books for business aren’t about business at all. Recently, I read a terrific book that is extremely readable and very relevant to business, Stumbling on Happiness, by Daniel Gilbert. Gilbert is a professor of psychology … read on →
Posted in Operating for Profit
Tagged customer service, decision-making, management