Tag Archives: change management

May 23 Webcast – Accelerate Profitability through Transformative Customer Service

Posted on May 20, 2013 by Jonathan Byrnes

I will be presenting a live webcast, “Accelerate Profitability through Transformative Customer Service”, on Thursday, May 23 from 1-2 p.m. EDT, offered by Modern Distribution Management. There is no charge for this webcast. Here is a link to register for … read on →

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August 23 Webcast – Managing for Profit: Five Building Blocks of Success

Posted on August 22, 2012 by Jonathan Byrnes

I will be presenting a live webcast, “Managing for Profit: Five Building Blocks of Success”, on Thursday, August 23 from 1-2 p.m. EDT, offered by Modern Distribution Management. There is no charge for this webcast. Here is a link to … read on →

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Changing Organization Silos

Posted on August 1, 2012 by Jonathan Byrnes

What do you do when you have a great idea, and it hits the wall of “silo indifference?” Silo indifference – my term – is the difficulty of engaging your company’s functional or regional groups in new business initiatives that … read on →

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The Accidental Company

Posted on October 1, 2011 by Jonathan Byrnes

Have you ever wondered why we hiccup? I recently reread a fascinating book, Your Inner Fish, written by Neil Shubin, a professor of anatomy at the University of Chicago. In this very readable book, he describes how we humans carry … read on →

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Change Management: Paving the Cowpaths

Posted on July 27, 2011 by Jonathan Byrnes

Change management is one of the most difficult problems facing managers at all levels. All too often, managers focus primarily on defining the best end-state, and deal with the change process almost as an afterthought. If the end-state really is … read on →

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How to Be Effective: Structuring Change, Managing Change, and Leading Change

Posted on October 11, 2010 by Jonathan Byrnes

When I talk to former students, clients, and executives, I’ve found that their biggest concern is being effective – going beyond conceiving great new things and actually driving them into practice. I’ve also seen that most people make two big … read on →

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