Monthly Archives: February 2011

Top Ten Reasons for NOT Managing Profitability

Posted on February 24, 2011 by Jonathan Byrnes

Today, our persistently weak economy is driving small businesses into two camps: the few that are growing fast, and the many that are struggling. For most, staying in place is sliding toward failure. Effective profitability management makes all the difference. … read on →

Posted in Leading for Profit Tagged , ,

Stumbling on Customer Service

Posted on February 9, 2011 by Jonathan Byrnes

Some of the most useful books for business aren’t about business at all. Recently, I read a terrific book that is extremely readable and very relevant to business, Stumbling on Happiness, by Daniel Gilbert. Gilbert is a professor of psychology … read on →

Posted in Operating for Profit Tagged , ,