Author Archives: Jonathan Byrnes

John Wass, Former Staples SVP, Joins Profit Isle as CEO

Dear Friends and Colleagues, I am very pleased to let you know that John Wass has joined Profit Isle as CEO and Partner. John is former Senior Vice President of Staples, and was a key senior executive during Staples’ growth … read on

Posted in Uncategorized

Profit-based Segmentation, Omnichannel Retailing, and Same-day Deliveries

Recently a friend, who is editor of a leading business publication, sent me this note: Another question for you. How valuable do you think segmentation is for omnichannel retailers?  Should every retailer do this type of analysis before deciding whether … read on

Posted in Selling for Profit Tagged , ,

Online Interview with Jonathan Byrnes

Recently, I was interviewed by Margaret Reynolds for Breakthrough Masters. The interview, on accelerating profitable growth, is now available on the web. Here is the link: CEO Interview | Jonathan Byrnes I hope you find it helpful.

Posted in Thinking for Profit Tagged , , ,

How to Double Your Market Share While Countering a Price War

Several weeks ago, I wrote a blog, “How to Win a Price War.”  A number of readers sent me notes, including my former Harvard/MIT executive student, Tenglum Low. Tenglum was a top executive of both a major Malaysian steel company … read on

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How to Win a Price War

Price war! How can you win without destroying your own profitability? Fire a bigger weapon? Outlast your competitors? Any way you look at it, a price war is the ultimate in self-destructive, lose-lose behavior – but it is one of … read on

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May 23 Webcast – Accelerate Profitability through Transformative Customer Service

I will be presenting a live webcast, “Accelerate Profitability through Transformative Customer Service”, on Thursday, May 23 from 1-2 p.m. EDT, offered by Modern Distribution Management. There is no charge for this webcast. Here is a link to register for … read on

Posted in Operating for Profit Tagged , , ,