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Author Archives: Jonathan Byrnes
Interview with BAI Banking Strategies – Profiting from Customer Intimacy
I was recently interviewed by Kenneth Cline, editor of BAI Banking Strategies, on profiting from customer intimacy. Here is a link to the article: http://www.bai.org/bankingstrategies/strategy/management-issues/profiting-from-customer-intimacy. I hope you find it helpful.
Posted in Selling for Profit
Tagged banking, customer intimacy, marketing
The Strategic CIO
The role of the CIO is evolving at an accelerating pace. The most effective CIOs are shifting their focus from inward-looking operational issues to an emerging set of outward-focused strategic opportunities that are central to their companies’ financial and competitive … read on
Posted in Leading for Profit
Tagged CIO, customer systems, strategy
Big Data – Big Opportunity or Big Headache?
Big Data is the breaking news story in the IT world. Here’s the picture. Sometime soon company managers will have an enormous amount of information at their fingertips. They will be able to see everything and optimize everything. What could … read on
Posted in Thinking for Profit
Tagged Big Data, investment, profit
Steve Jobs and Customer Value Creation
During the holidays, I read Walter Isaacson’s biography of Steve Jobs – which I strongly recommend. Steve Jobs was a very complex individual, to say the least. He was abrasive and insightful. He drove people who worked with him to … read on
Posted in Thinking for Profit
Tagged customer value, product innovation, Steve Jobs
Holiday Greetings!
Dear friends and colleagues, I am writing at this very special time of year to thank you for bringing happiness and meaning into my life in so many ways. I am grateful that so many of you are the source … read on
Posted in Uncategorized
How to Win the Battle and Lose the War
Sunday, December 7th, 1941. Admiral Chester Nimitz was attending a concert in Washington D.C. He was paged and told there was a phone call for him. When he answered the phone, it was President Franklin Delano Roosevelt on the phone. … read on
Posted in Thinking for Profit
Tagged profitability, strategy, value proposition