Tag Archives: strategy

If I Ran My Customer… Part 2

Profits are your reward for meeting customer needs. The questions on the table are: Which customers? And which needs? In my last post, I discussed the first question, which customers? Today, I’ll focus on the second question, which needs? The … read on

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If I Ran My Customer… Part 1

Profits are your reward for meeting customer needs. Sounds obvious, right? But here are two critical questions: Which customers? And which needs? The answers will have a huge impact on your profitability and business success. Today’s post will focus on … read on

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What are Bad Profits?

Yesterday, I had a lengthy conversation with the Vice President of Finance of a major company. He was immersed in the capital budgeting process, and wanted to discuss ways to evaluate investment proposals. Our conversation started with a discussion of … read on

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The Early Days of Facebook

This morning, I noticed that the Harvard Crimson website featured a link to the original February 9, 2004 Crimson story reporting the creation of what is now Facebook. Note the quaint headline, “Hundreds Register for New Facebook Website“. Remember, this … read on

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