Tag Archives: profitability

May 23 Webcast – Accelerate Profitability through Transformative Customer Service

I will be presenting a live webcast, “Accelerate Profitability through Transformative Customer Service”, on Thursday, May 23 from 1-2 p.m. EDT, offered by Modern Distribution Management. There is no charge for this webcast. Here is a link to register for … read on

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How to Win the Battle and Lose the War

Sunday, December 7th, 1941. Admiral Chester Nimitz was attending a concert in Washington D.C. He was paged and told there was a phone call for him. When he answered the phone, it was President Franklin Delano Roosevelt on the phone. … read on

Posted in Thinking for Profit Tagged , ,

Change Management: Paving the Cowpaths

Change management is one of the most difficult problems facing managers at all levels. All too often, managers focus primarily on defining the best end-state, and deal with the change process almost as an afterthought. If the end-state really is … read on

Posted in Leading for Profit Tagged ,

Unlikely Operations Heroes – Sales Reps

A few weeks ago, I met with the top operations managers of a major multinational consumer products company. These executives were very interested in understanding how to become more innovative. What could they do? What have other companies done? What … read on

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What’s Wrong With a 95% Service Level?

Customer service level is a core measure of company performance. This measure seems completely obvious: after all, if you increase your line-fill or case-fill from 94% to 96%, your customers will surely be much more satisfied. And satisfied customers will … read on

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Top Ten Reasons for NOT Managing Profitability

Today, our persistently weak economy is driving small businesses into two camps: the few that are growing fast, and the many that are struggling. For most, staying in place is sliding toward failure. Effective profitability management makes all the difference. … read on

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Two New Articles – Profitability Without Pain, and Supply Chain Finance

In the past few weeks, Sloan Management Review published an article about my new book, and I wrote the lead article in CSCMP Supply Chain Quarterly. Here are links: “Increasing Profits, Sans Pain” –  interview by Martha Mangelsdorf, Sloan Management … read on

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How to Lead a Profitability Turnaround

Virtually every company is 30-40% unprofitable by any measure, while 20-30% provides all the reported profits and subsidizes the losses. My new book, Islands of Profit in a Sea of Red Ink, explains why this happens to so many companies … read on

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