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Tag Archives: operations excellence
Customer Intimacy vs. Operations Excellence: Why Not Have Both?
Several years ago, popular business books trumpeted the importance of focusing your company by choosing a distinct business model. One best-selling book offered these alternatives: (1) customer intimacy – delivering what specific customers want; (2) operations excellence – delivering quality, … read on →
Posted in Operating for Profit
Tagged customer intimacy, key account management, operations excellence
