Author Archives: Jonathan Byrnes

Interview with BAI Banking Strategies – Profiting from Customer Intimacy

Posted on April 23, 2012 by Jonathan Byrnes

I was recently interviewed by Kenneth Cline, editor of BAI Banking Strategies, on profiting from customer intimacy. Here is a link to the article: http://www.bai.org/bankingstrategies/strategy/management-issues/profiting-from-customer-intimacy. I hope you find it helpful.

Posted in Selling for Profit Tagged , ,

The Strategic CIO

Posted on March 24, 2012 by Jonathan Byrnes

The role of the CIO is evolving at an accelerating pace. The most effective CIOs are shifting their focus from inward-looking operational issues to an emerging set of outward-focused strategic opportunities that are central to their companies’ financial and competitive … read on →

Posted in Leading for Profit Tagged , ,

February 9 Webcast – The Coming Revolution in Supply Chain Finance

Posted on February 8, 2012 by Jonathan Byrnes

I will be presenting a live webcast, “The Coming Revolution in Supply Chain Finance”, on Thursday, February 9 from 1 to 2 p.m. EST, offered by Modern Distribution Management. There is no charge for this event. Here is a link … read on →

Posted in Operating for Profit

Big Data – Big Opportunity or Big Headache?

Posted on January 31, 2012 by Jonathan Byrnes

Big Data is the breaking news story in the IT world. Here’s the picture. Sometime soon company managers will have an enormous amount of information at their fingertips. They will be able to see everything and optimize everything. What could … read on →

Posted in Thinking for Profit Tagged , ,

January 23 Webinar – Inventory Productivity: Missing Link Between Supply Chain Management and Sales

Posted on January 17, 2012 by Jonathan Byrnes

I will be presenting a live webinar, Inventory Productivity: Missing Link Between Supply Chain Management and Sales, on Monday, January 23 from noon to 1 p.m. EST, offered by the MIT System Design and Management Program Systems Thinking Webinar Series. … read on →

Posted in Operating for Profit Tagged , , ,

Steve Jobs and Customer Value Creation

Posted on January 14, 2012 by Jonathan Byrnes

During the holidays, I read Walter Isaacson’s biography of Steve Jobs – which I strongly recommend. Steve Jobs was a very complex individual, to say the least. He was abrasive and insightful. He drove people who worked with him to … read on →

Posted in Thinking for Profit Tagged , ,

Holiday Greetings!

Posted on December 23, 2011 by Jonathan Byrnes

Dear friends and colleagues, I am writing at this very special time of year to thank you for bringing happiness and meaning into my life in so many ways. I am grateful that so many of you are the source … read on →

Posted in Uncategorized

How to Win the Battle and Lose the War

Posted on December 23, 2011 by Jonathan Byrnes

Sunday, December 7th, 1941. Admiral Chester Nimitz was attending a concert in Washington D.C. He was paged and told there was a phone call for him. When he answered the phone, it was President Franklin Delano Roosevelt on the phone. … read on →

Posted in Thinking for Profit Tagged , ,