Monthly Archives: April 2012

Interview with BAI Banking Strategies – Profiting from Customer Intimacy

I was recently interviewed by Kenneth Cline, editor of BAI Banking Strategies, on profiting from customer intimacy. Here is a link to the article: http://www.bai.org/bankingstrategies/strategy/management-issues/profiting-from-customer-intimacy. I hope you find it helpful.

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